Privacy Policy

1. Information we collect

• Account and contact information: name, email, phone number, authentication identifiers, role, company memberships, preferences, and support communications.
• Business and workforce information: company profile, service area, services, prices, hours, logo, gallery, team assignments, inventory, and operational settings.
• Customer and service information: customer contacts, property and service addresses, coordinates, requests, descriptions, quotes, schedules, jobs, notes, messages, reviews, photos, and videos.
• Payment and transaction information: amounts, status, payment method category, Square or legacy Stripe identifiers, refunds, disputes, risk events, and offline-payment records. FieldWorks does not receive full card numbers from hosted checkout.
• Device and usage information: browser and device type, IP address, page URL, referring page, app and device identifiers, logs, cookie or advertising identifiers, crash and security events, and feature interactions.
• Notifications and device features: push tokens, notification preferences, and information you choose to import or share using Contacts, Photos, Camera, location, App Clip, or Messages.
• Connected-service information: connection and authorization records, approved role, company context, and permissions, tool requests, limited security and audit logs, pending action approvals and decisions, action receipts, and the FieldWorks records returned through an authorized AI or wearable tool.

2. Where information comes from

• From you when you create an account, configure a business, request or provide a service, communicate, pay, contact support, publish a profile, or connect another service.
• From customers, service businesses, and authorized team members who use FieldWorks to coordinate work.
• Automatically from the app, browser, device, cookies, logs, and similar technologies.
• From service providers such as Square, legacy Stripe, Apple, authentication and infrastructure providers, maps, communications providers, analytics services, and an AI or wearable service you choose to connect.

3. How we use information

• Create and secure accounts; enforce role and company access; authenticate connected services; and preview or apply a separately consented, explicitly approved action where enabled.
• Support requests, quotes, scheduling, jobs, messaging, reviews, public profiles, inventory, and business administration.
• Create hosted checkout links; reconcile payments; record offline payments; process authorized refunds; handle disputes; and maintain financial records.
• Send operational notices and, with your choice where required, optional product guidance and marketing.
• Provide support, troubleshoot, measure performance, analyze use, improve FieldWorks, and develop features.
• Detect fraud, abuse, and security incidents; enforce our terms; comply with law; and protect users, FieldWorks, and others.

4. How we justify and limit use

We use personal information for the purposes described in this policy: to provide FieldWorks and fulfill user requests, comply with legal obligations, honor your choices for optional marketing and connected services, respond to device permissions, and pursue reasonable business purposes such as security, support, measurement, improvement, and responsible promotion. We limit those uses as required by applicable U.S. law. Where consent is required, you can withdraw it without affecting earlier processing.

5. When we disclose information

• Customers and service businesses: we disclose the information needed to request, quote, schedule, perform, document, and pay for the service.
• Service providers: hosting, database, authentication, payments, maps, email, notifications, customer support, analytics, advertising measurement, security, and other vendors process information for FieldWorks under their own contracts and privacy terms.
• Connected services you authorize: an AI assistant or other integration receives only the FieldWorks information allowed by the connection, role, company context, permissions, and tool. Before a tool changes a record, the user must review an exact preview and confirm it; FieldWorks requires an additional approval page when the connection policy or server-assigned risk calls for one.
• Public features: information a service business publishes, including approved profile and gallery content, can be viewed by anyone and indexed by search engines.
• Legal and business events: we may disclose information to comply with law, respond to valid process, protect rights and safety, investigate misuse, or evaluate a merger, financing, acquisition, or transfer with appropriate safeguards.
• At your direction: we disclose information when you ask us to or consent to a specific disclosure.

6. Payments

For new online payments, the service business connects its own Square seller account. Square hosts checkout and processes payment details under Square’s privacy terms. FieldWorks receives transaction status and identifiers needed to calculate its application fee, reconcile the payment, support refunds, and preserve records; it does not receive full card numbers.

Historical Stripe transactions remain with Stripe for refunds, disputes, and reconciliation. Offline payments are recorded from information entered by the service business; FieldWorks does not process those funds.

7. Connected services

An eligible user can choose to connect an AI assistant such as ChatGPT. FieldWorks uses an authorization provider to confirm the connection and shares only data returned by approved tools within the user’s current role, company context, and permissions. The user can review and revoke the connection in FieldWorks.

Connections begin with read tools, and each write category requires a separate permission. A write creates a private pending intent, shows an exact preview, and requires a later confirmation before applying the change. Depending on the connection owner’s setting and FieldWorks’ risk classification, confirmation may remain in the assistant or require an additional FieldWorks approval page. FieldWorks rechecks the live role, context, permissions, and record state, and keeps the decision and limited action receipt needed to prevent replay and maintain an audit record.

Depending on the granted permissions, connected tools may update business profiles, service areas, availability, catalogs, inventory, media, jobs, messages, ratings, service requests, or quote decisions. They cannot collect or record payments, issue refunds, configure a payment processor, change ownership or team access, create users or invitations, act for unregistered recipients, delete accounts, use worker tools, obtain secrets, or receive full customer contact details or precise property coordinates. A quote that requires a deposit or full payment must be accepted and paid in FieldWorks. FieldWorks does not store the user’s full AI conversation; the connected AI provider may process prompts, responses, and tool results under its own terms and privacy policy.

Where enabled, the Even G2 connection is a separate read-only profile bound to one selected business. It may return limited operations, customer display names, and, for eligible administrators, read-only inventory. It cannot change records or handle payments. You can revoke the whole connection in FieldWorks; the connected device service may process displayed information under its own terms.

8. Apple and device features

• Contacts: FieldWorks reads only contacts you select to help enter customer details.
• Photos, camera, and location: FieldWorks uses the media or location you choose for service records, business profiles, and address-based features.
• Notifications: Apple and notification providers process device tokens and delivery metadata so FieldWorks can send alerts you enable.
• Messages extension: FieldWorks reads a selected FieldWorks message payload and sends the summary you choose into the conversation. It does not read or store your full Messages history. Apple and recipients may retain the shared message.
• App Clip: information entered in the App Clip can be used to create or continue a FieldWorks request and may be associated with your account when you sign in or continue in the full app.

9. Cookies, analytics, and advertising measurement

FieldWorks does not load non-essential web analytics or advertising tools until you choose them. If enabled, Vercel Analytics helps us understand page performance and use, and Google Ads measurement helps us understand whether advertising leads to visits or sign-ups. These services may receive page URL, referrer, IP-derived information, browser or device information, and cookie or advertising identifiers.

Use Privacy Choices at the bottom of FieldWorks pages or in web profile settings to change your selection at any time. FieldWorks treats an active Global Privacy Control browser signal as a request to keep analytics and advertising off. Essential technology remains available. FieldWorks also excludes sensitive service-request return, payment, team-invitation, authentication, OAuth, and connected-service routes from analytics.

10. Sale, sharing, and targeted advertising

FieldWorks does not sell personal information for money. Some laws may treat enabled Google advertising measurement on our web pages as “sharing,” a “sale,” or targeted advertising even when no money changes hands. Advertising measurement remains off unless you opt in, and you can turn it off through Privacy Choices or Global Privacy Control. We do not knowingly sell or share personal information of people under 18 for targeted advertising.

11. Retention and account deletion

We keep information while an account is active and as reasonably needed to provide FieldWorks, complete service and payment operations, maintain business and tax records, resolve disputes, prevent fraud, enforce agreements, and comply with law. Retention depends on the type of record and why it is needed.

Requesting account deletion closes the account and immediately revokes access. FieldWorks erases direct profile and contact details, notification data, connected-service authorizations, user-authored messages, uploaded photos or videos, customer-authored ratings, service requests that did not progress to a quote, and properties no longer needed for a retained service record; scrubs duplicate contact fields from retained requests; deletes owned files from storage; and irreversibly soft-deletes the sign-in identity. Durable cleanup retries automatically if a storage or authentication provider is temporarily unavailable.

Service, payment, refund, tax, fraud, dispute, security, consent, and audit records—including a work description or service address where needed to document the transaction—may be retained without direct profile details when required or reasonably necessary. Some active payment operations or privileged account roles must be resolved before deletion can begin.

12. Your rights and choices

Depending on the U.S. state where you live, you may have rights to know, access, copy, correct, or delete personal information; opt out of certain sale, sharing, or targeted advertising; limit certain uses; and appeal a denied request. You may also unsubscribe from optional marketing while keeping necessary service and security messages.

Use available account settings or email support@fieldworksplatform.app. We may verify your identity and authority before completing a request. You may use an authorized agent where permitted. We will not discriminate against you for exercising an applicable privacy right.

13. Security and processing locations

We use administrative, technical, and organizational safeguards designed to protect information, including access controls and encryption in transit. No storage or transmission method is completely secure.

FieldWorks primarily serves U.S. users, but FieldWorks and its service providers may process information in the United States and other countries where those providers operate. We require protections appropriate to the service and applicable U.S. law.

14. Children

FieldWorks is not directed to children under 18, and we do not knowingly create accounts for them. Contact us if you believe a child provided personal information so we can investigate and take appropriate action.

15. Changes and contact

We may update this policy as FieldWorks or legal requirements change. We will update the date above and provide additional notice for material changes when required.

Questions, privacy requests, and complaints can be sent to support@fieldworksplatform.app or mailed to FieldWorks Platform, 2107 Goldfinch Blvd, Unit #201, Princeton, NJ 08540, United States. You may also contact your state attorney general or another applicable regulator.