Terms of Service

1. What FieldWorks provides

FieldWorks is software for requesting, quoting, scheduling, documenting, communicating about, and paying for local services. FieldWorks Platform operates the platform.

The service business you hire—not FieldWorks—provides the underlying work. Service businesses are independent businesses, not FieldWorks employees, agents, or contractors.

2. Eligibility and accounts

• You must be at least 18 years old and able to enter a binding agreement.
• FieldWorks is offered only to users and for local services within the United States. Do not use FieldWorks to request, manage, or provide services outside the United States.
• Provide accurate, current information and keep your credentials and devices secure.
• You are responsible for activity under your account and must promptly report suspected unauthorized access.
• Business administrators are responsible for authorized team access and for removing access when a worker no longer needs it.

3. Customers and service businesses

A quote accepted through FieldWorks forms an agreement between the customer and the service business. The quote, including its scope, schedule, price, payment timing, deposit terms, and cancellation terms, controls that service relationship.

• Customers must provide accurate service and property details, provide reasonable access, communicate material changes, and pay amounts they accept.
• Service businesses must describe and price work accurately, perform accepted work professionally, maintain licenses and insurance required for their work, protect customer information, and honor the terms they publish or include in a quote.

4. Payments and platform fees

For new online payments, the service business connects its own Square seller account and is the seller responsible for the charge, refund, dispute, chargeback, and any processor balance. Square hosts the checkout and controls which eligible payment methods appear. FieldWorks receives an application fee rather than the service proceeds.

The standard FieldWorks fee is 10% of an online payment. A 5% fee applies only while an approved organization promotion shown to the business is active. A promotion may be granted through a qualifying referral, founder-led pilot, or other manual approval; creating a company does not automatically qualify it. Square processing fees are separate and are set by Square. Historical Stripe transactions remain with Stripe for records, refunds, disputes, and reconciliation; Stripe is not offered for new FieldWorks checkout.

Cash, check, Zelle, Venmo, or another offline method may be recorded in FieldWorks, but FieldWorks does not transmit or safeguard those funds.

5. Cancellations, refunds, and disputes

Cancellation and deposit terms vary by service business and quote. Canceling a request or job does not automatically create a refund.

The service business decides whether to approve a full or partial refund under its agreement with the customer. FieldWorks can provide platform support, preserve records, and submit a provider-approved online refund to the original processor. FieldWorks does not decide service-quality claims and cannot control processor or bank timing.

Customers may also have rights through their card issuer, payment provider, or applicable law. See the Refund & Dispute Policy for the operational process.

6. Content, communications, and public profiles

You keep ownership of content you submit. You give FieldWorks a nonexclusive, worldwide license to host, copy, display, transmit, and adapt that content only as needed to operate, secure, improve, and support the platform and the service relationship.

You must have the rights and permissions needed for names, contact details, addresses, photos, videos, logos, reviews, messages, and other content you provide.

If a service business publishes its profile or selects gallery content, the approved business information may be publicly visible and indexed by search engines. You can unpublish the profile or remove gallery items in FieldWorks, but cached search results may take time to update.

7. Connected AI and third-party services

Eligible users may choose to connect an AI assistant, such as ChatGPT, through FieldWorks authorization. A connection exposes only the tools and FieldWorks permissions granted for the user’s current role and selected customer account or business. Every tool that can change a record requires an exact preview and a separate confirmation before applying the change. Depending on the connection owner’s setting and FieldWorks’ risk classification, that confirmation may remain in the assistant or require an additional FieldWorks approval page.

Depending on the granted permissions, connected tools may update business profiles, service areas, availability, catalogs, inventory, media, jobs, messages, ratings, service requests, or quote decisions. They cannot collect or record payments, issue refunds, configure a payment processor, change ownership or team access, create users or invitations, act for unregistered recipients, delete accounts, use worker tools, obtain secrets, or receive full customer contact details or precise property coordinates. A quote that requires a deposit or full payment must be accepted and paid in FieldWorks.

Where enabled, an eligible business user may separately connect an Even G2 experience. That profile is read-only and bound to one selected business. It may display limited operations, customer display names, and, for eligible administrators, inventory information; it cannot change records or handle payments. You can revoke the connection in FieldWorks.

You are responsible for reviewing AI output and connected-device displays before relying on them. AI and device providers, Square, Stripe for legacy transactions, Apple, authentication providers, maps, messaging, analytics, and other third-party services have their own terms and privacy practices. FieldWorks is not responsible for a third party’s separate service.

8. Acceptable use

• Do not use FieldWorks unlawfully, deceptively, fraudulently, or to threaten, harass, discriminate, exploit, or violate another person’s rights.
• Do not upload malware, probe or bypass security, scrape or bulk-extract data without permission, interfere with the platform, impersonate another person or business, or access information outside your authorized role.
• Do not use FieldWorks content or connected tools to make automated decisions that create unlawful or unfair effects for another person.

9. Messages and notices

FieldWorks may send operational email, push, in-app, or text notifications needed for requests, quotes, jobs, payments, security, and account administration. Optional product guidance and marketing can be turned off without disabling essential operational messages.

When you share a FieldWorks item through Apple Messages, you choose the summary sent to that conversation. Apple and conversation participants may process or retain that message under their own terms.

10. Suspension and account closure

We may restrict or suspend access to protect users or the platform, investigate misuse, comply with law, or address a material breach. Where practical, we will explain the reason and provide a way to contact support.

An account-deletion request closes the account, revokes access, erases direct profile information, messages, uploaded photos or videos, ratings, and requests that did not progress to a quote, and deletes the sign-in identity. Some service, payment, tax, security, dispute, and audit records may be retained without direct profile details as described in the Privacy Policy. Active payment operations or certain privileged roles may need to be resolved before deletion can begin.

11. Availability and changes

FieldWorks may add, change, pause, or discontinue features. The iPhone app is intended for distribution only through the U.S. App Store, and features can also vary by role, device, service business, payment eligibility, or rollout state. We may reject or close accounts that do not meet the U.S. geographic eligibility above. We do not promise uninterrupted or error-free operation.

We may update these terms. If a change is material, we will provide reasonable notice through the platform, email, or another appropriate channel before it takes effect when required. The current date appears at the top of this page.

12. Disclaimers and responsibility

To the extent permitted by law, FieldWorks is provided “as is” and “as available.” FieldWorks Platform is not the provider of the underlying service and is not responsible for a service business’s work, property damage, injury, licensing, insurance, or promises.

To the extent permitted by law, FieldWorks Platform is not liable for indirect, incidental, special, consequential, or punitive damages arising from FieldWorks. Nothing in these terms limits rights or liability that cannot legally be limited, including applicable consumer rights.

13. Governing law and forum

These Terms are governed by the laws of the State of New Jersey, without regard to conflict-of-laws principles. Any court proceeding arising out of or relating to these Terms or FieldWorks must be brought in a state or federal court located in New Jersey, and each party consents to the personal jurisdiction and venue of those courts.

Nothing in this section deprives you of protections, remedies, or a forum that cannot be waived under applicable law.

14. Contact

Questions about these terms can be sent to support@fieldworksplatform.app or mailed to FieldWorks Platform, 2107 Goldfinch Blvd, Unit #201, Princeton, NJ 08540, United States.