Refund & Dispute Policy

Overview

FieldWorks strives to ensure customer satisfaction with all landscaping services. This policy outlines our refund and dispute resolution process for services booked through our platform.

Deposit Refunds

Deposit refund policies vary by service provider and are disclosed in your quote:

• Refundable Deposits: Full refund if you cancel before the scheduled start date (typically 24-48 hours notice required)
• Non-Refundable Deposits: Deposits cover scheduling and material costs; may not be refunded if canceled after booking

Please review the specific deposit policy in your quote before accepting.

Service Cancellation

If you need to cancel a scheduled service:

• Before work begins: Contact your service provider immediately through the app. Refund eligibility depends on the provider's deposit policy and timing.
• After work begins: Partial refunds may be available for incomplete work at the provider's discretion.
• Emergency cancellations: Contact us at support@fieldworks.app if unforeseen circumstances prevent the service.

Quality Issues & Disputes

If you're unsatisfied with the quality of work:

1. Contact the service provider first: Most issues can be resolved directly through communication
2. Request a revision: Providers may offer to correct issues at no additional charge
3. File a dispute: If unresolved, contact FieldWorks support at support@fieldworks.app within 7 days of service completion

Dispute Resolution Process

When you file a dispute, FieldWorks will:

• Review photos, messages, and service details from both parties
• Mediate communication between you and the service provider
• Facilitate a fair resolution (partial refund, service correction, or full refund)
• Process approved refunds within 5-10 business days

Refund Types

Refunds may be issued as:

• Full refund: If service was not performed or severely deficient
• Partial refund: For partially completed work or minor quality issues
• Service credit: Credit toward future services on FieldWorks platform

Non-Refundable Situations

Refunds are generally not provided for:

• Customer cancellations with less than 24 hours notice (unless emergency)
• Customer unavailability at scheduled time (no-show)
• Dissatisfaction with results that meet industry standards
• Changes in customer preferences after work is completed
• Weather delays beyond the provider's control

Payment Method & Processing Time

Refunds are processed to the original payment method:

• Credit/Debit cards: 5-10 business days
• Bank transfers: 7-14 business days
• Digital wallets: 3-7 business days

Processing times may vary depending on your financial institution.

Platform Fees

FieldWorks platform fees (typically 10% of transaction) are non-refundable except in cases where:

• Service provider fails to show up or cancels
• Full refund is issued due to service provider fault

Contact for Refunds or Disputes

To request a refund or file a dispute:

• Email: support@fieldworks.app
• Include: Order number, photos, description of issue
• Response time: Within 24-48 hours