How We Compare

FieldWorks vs ServiceTitan

ServiceTitan is built as an operations and revenue engine for established trades businesses with call-center and dispatch scale. FieldWorks focuses on instant booking conversion, iMessage-native close loops, and pay-when-paid economics.

Pricing & Economics

How you pay and how predictable your margin is

FieldWorks

10% when paid in-app, no lead fees, no annual contract lock-in

ServiceTitan

Custom per-technician pricing with implementation/onboarding requirements can create meaningful upfront and recurring software spend

Lead-to-Cash Workflow

How fast jobs move from inquiry to paid

FieldWorks

Conversation-first flow keeps quote, approval, and payment tightly connected

ServiceTitan

Built for call-center booking, dispatch control, and revenue governance across larger teams

iPhone & iMessage Experience

How native the customer experience feels on iPhone

FieldWorks

Built around iMessage + Apple Pay + App Clip/QR entry points

ServiceTitan

Strong technician mobile support, but less iMessage-native close flow

Service Operations

How well day-to-day scheduling and job execution are supported

FieldWorks

Strong core scheduling, assignments, status tracking, and payment handoff

ServiceTitan

Deep modules for dispatch, call center, pricebook, reporting, and marketing operations

Customer Conversion UX

How much friction exists between quote, approval, and payment

FieldWorks

Low-friction quote-to-payment path designed to reduce drop-off

ServiceTitan

Strong for optimizing existing inbound demand, but heavier for quick no-install close loops

Ease of Use

How quickly teams can get operational without heavy setup

FieldWorks

Lightweight onboarding for growing teams without enterprise overhead

ServiceTitan

Best for established multi-tech organizations with dedicated admin and rollout capacity

Best fit for FieldWorks

Service businesses that want faster conversion and lower fixed software overhead while they grow.

Not ideal fit for ServiceTitan

Small teams needing fast launch and lower software overhead before revenue scales.

How FieldWorks stands out

  • Launch faster with a lighter setup that does not require enterprise-style implementation cycles.
  • Convert customers from quote to payment in the same iMessage thread, without portal-first handoffs.
  • Keep software cost tied to paid jobs instead of committing to high fixed per-tech software spend upfront.
  • Capture offline demand through QR + App Clip booking across trucks, signs, and printed materials.

Where they may still fit

  • Strong fit for larger contractors optimizing CSR performance, dispatch utilization, and revenue controls.
  • Well suited for organizations that need deep pricebook, reporting, marketing, and call-flow tooling.
  • Can be ideal when budget and team capacity support custom rollout, onboarding, and process standardization.

Workflow proof points

  • • Customers can discover, book, approve, and pay without installing an app or switching into a separate portal.
  • • Owners preserve margin clarity by avoiding large fixed software commitments before jobs are collected.
  • • Teams reduce quote-to-cash delay when communication, approval, and payment stay in one thread.
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