See the customer, business, and field tools included in FieldWorks, and the ideas still under consideration.
Updated August 28, 2026. Available capabilities are included in the current product. Availability can still vary by account, role, device, service business, payment eligibility, readiness, or temporary service availability.
Capabilities included in FieldWorks; account eligibility and readiness requirements may still apply.
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Each service company manages its own branding, team, customers, and settings.
Each organization keeps a separate workspace for its services, requests, quotes, jobs, customers, team, and settings. A person can belong to more than one organization and switch business context without combining tenant data.
Use the customer, business, and worker experiences in all three supported languages.
Customers send requests with property context, service details, preferred timing, and photos.
A request carries the selected provider, property, services, preferred dates, notes, and optional photos into the business workflow so a quote can start with the right context.
Customers and businesses exchange messages without losing the service-request context.
Each conversation stays attached to its service request. New messages and unread state synchronize across the connected customer and business experiences, keeping the work history in one thread.
Providers build itemized quotes with tax, schedule details, and payment terms.
Build a quote from catalog or custom line items, set tax and a payment policy, then propose job dates. Customers can review the itemized quote, accept it, reject it, or request changes from the connected app.
Customers follow scheduled work, status changes, and job photos from their phone.
Workers view assigned jobs, upload progress photos, and update status from the field.
Customers rate completed work across quality, timeliness, and professionalism.
Plan scheduled work in month, week, and day calendar views.
View scheduled jobs in month, week, or day layouts. Events show status colors and open job details, while the calendar also shows working-day and blocked-date context.
Keep customer details, properties, service history, balances, and internal notes together.
A provider-bound App Clip route lets customers browse and begin a request before installing the full app.
FieldWorks includes the App Clip routing and provider handoff needed to start from a QR code or supported link. Availability depends on a compatible iPhone, a supported link or QR code, and the provider's published setup.
Set business days, hours, and blocked dates used to show customers estimated availability.
Business admins can share interactive FieldWorks quote cards in iMessage.
The FieldWorks Messages extension presents the business, service details, schedule, and total inside a quote card. Customers can review the quote from the conversation. When a ready organization requires payment, the handoff uses that provider's Square-hosted checkout and FieldWorks waits for verified reconciliation before changing payment state.
Review monthly revenue plus request, quote, and job activity at a glance.
Track materials, quantities, locations, and stock movements across business and field workflows.
Customers see providers whose saved coverage includes their property and can recognize outside-area results.
Available to eligible active organizations after seller-account, location, and readiness checks pass.
Each organization opts in by authorizing its own Square seller account and selecting an eligible active location. FieldWorks keeps quote sending and checkout blocked until that organization passes readiness checks, then hands the customer to Square-hosted checkout and marks payment complete only after Square confirms it.
Set worker hours and time off, compare assignment recommendations, and make the final assignment with conflicts kept visible.
Business admins can manage recurring worker hours and unavailable periods, review schedule and workload context, and assign deliberately. Smart Assignment explains recommendations and required overrides; it never dispatches or reassigns work automatically. Worker self-management depends on organization settings and a supported FieldWorks release.
Customers can use a responsive browser portal for requests, quotes, jobs, messages, properties, and payment history.
The customer web portal carries the same provider-bound work into a browser, including account access, service discovery, request creation and editing, quote decisions, request conversations, job updates, saved properties, and payment history. Eligible payments continue through the provider's Square-hosted checkout.
Product directions under consideration, not scheduled commitments.
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A proposed flow would let businesses request photo or video evidence, or arrange a site visit, before finalizing a quote.
We are considering a flow for businesses to request specific customer photos or videos or propose a site visit before quoting. Proposed visits could be free, prepaid through an eligible provider's Square setup, or added to the eventual quote, with unresolved assessments holding quote delivery.
Consider reusable weekly or monthly schedules for repeat service work.
Consider ordering assigned jobs to reduce unnecessary drive time.
Explore estimate assistance based on customer photos and request descriptions.
Consider downloadable PDF records for completed payments and invoices.
Consider a dedicated coordination channel for workers and business admins.
Consider invoice terms for approved commercial customer workflows.
Consider one export path for job, revenue, and team reporting beyond existing focused CSV tools.
Consider translating request messages into each participant's preferred language.
Customers can go straight to the App Store. Service businesses can create their operating account now.
Download FieldWorks for iPhone to browse providers and keep requests, quotes, messages, and job updates together.
Download on the App StoreCreate a business account to set up services, receive requests, quote work, and coordinate jobs.
Create business account