Route the issue without oversharing.
Choose the path that matches the issue, then send a short description from the account email when possible.
Do not send passwords, one-time codes, full card or bank details, government IDs, or private customer media.
Triage board
Start with the owner of the next action.
A short, correctly routed note helps preserve context without collecting extra private information.
- 1
Account access or security
Email FieldWorks from the account address when possible. Describe the access or security concern without sending a password or one-time code.
- 2
Quote, schedule, or work quality
Contact the service business about scope, scheduling, cancellation, or work quality. Contact FieldWorks if the app shows the wrong information.
- 3
Charge, refund, or payment status
The service business decides refunds. If it approves one, FieldWorks sends it through the original payment service.
Bank payment fees
After the introductory allowance, each successful Square bank payment has a $5 FieldWorks fee. A partial refund keeps this fee. A full refund or confirmed bank return reverses it once.
Business setup
Need a sales answer—or ready to start?
Use Contact for demos, partnerships, and general business questions. If you are ready, create the business account immediately.