Route the issue without oversharing.
Choose the path that matches the issue, then send a short description from the account email when possible.
Do not send passwords, one-time codes, full card or bank details, government IDs, or private customer media.
Triage board
Start with the owner of the next action.
A short, correctly routed note helps preserve context without collecting extra private information.
- 1
Account access or security
Email FieldWorks from the account address when possible. Describe the access or security concern without sending a password or one-time code.
- 2
Quote, schedule, or work quality
Contact the service business first for scope, scheduling, cancellation, or work-quality decisions. Contact FieldWorks for a platform or record issue.
- 3
Charge, refund, or payment status
The service business decides refunds under its agreement. FieldWorks can verify platform records and route an approved refund to the original processor.
Business setup
Need a sales answer—or ready to start?
Use Contact for demos, partnerships, and general business questions. If you are ready, create the business account immediately.