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Use the dispatch ticket for sales, demos, partnerships, or general questions. Account, quote, job, and payment issues belong in the private Support lane.
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Frequently Asked Questions
Clear answers about requesting service, running a provider account, payments, and mobile access.
What is FieldWorks?
FieldWorks connects customers with local service businesses. Customers request work, review quotes, send messages, track jobs, and pay through Square when available. Businesses manage the work without paying for leads upfront.
How do I request a service?
Download the FieldWorks app, create an account, and add your property address. Browse available service providers in your area, select one, choose the services you need, add photos if helpful, and submit your request. You'll receive a quote from the provider that you can accept, reject, or request changes to—no commitment required.
How do I pay for services?
When online payment is available, accepting a quote may open Square. Depending on the quote, you may pay a deposit, the full amount, or pay after the work is complete.
What does FieldWorks cost for providers?
FieldWorks has no monthly subscription or lead fee. Your first $5,000 in eligible online payments has no FieldWorks fee. After that, approved founding businesses get the full 2.5% founding period before moving to 5%; other businesses move directly to 5%. Creating a company does not automatically qualify it for founding pricing. Project and monthly caps may lower either fee. Square fees are separate.
How do I get paid?
Connect an eligible Square account to accept online payments. Customer payments go to that account, and FieldWorks collects its fee separately. Payments turn on after Square verifies the account and FieldWorks confirms the selected location is ready.
Is the FieldWorks app available on Android?
FieldWorks is currently available on iPhone, with Android support planned. Customers and workers use the same mobile app, while business admins manage operations in the web portal.